1. INTRODUCTION
These Terms and Conditions govern the use of Charlie Park’s Soft Play Membership. By purchasing a membership, you agree to comply with the terms outlined below.
Memberships are an online ONLY purchase through our website.
2. PAYMENT TERMS & CONDITIONS
If you are paying for your membership monthly, you are committing to payments being taken until you cancel your payment with your Bank or Building Society.
Should payments be interrupted, your membership will be revoked, and the outstanding balance pursued.
Should it not be possible to collect your payment due to insufficient funds, your membership will be immediately cancelled.
Should you visit during a period when your Club Membership is on hold because of your payment not being collected due to insufficient funds, you will not be able to enter as a member, and you will be required to pay the normal session admission charge.
Your payment will be a recurring payment that is taken out of your bank on the same date you purchased it.
3. ENTRANCE TO THE PARK
Each member will be issued his or her own unique membership code to use to book online or provide in the park on entrance to gain entry.
Memberships are non-transferable and cannot be sold or given away to a third party.
Memberships are non-refundable.
Members under 16 years of age must be accompanied by a responsible adult at all times.
All membership codes are still the property of Charlie Park and can be withdrawn in case of fraud and misuse.
Failure to present a valid membership code will result in a charge of the walk-in admission rate.
4. ADDITIONAL TERMS
Entry remains on a first come, first served basis.
Pre bookings are a must to avoid disappointment. If you would like to stay on multiple sessions, then you need to book on each session separately or let a staff member know on arrival and they can update the system for you.
Charlie Park reserves the right to close part of or all the facilities within the venue at any given time without prior notice or compensation. Please note that during the summer months we may have shorter days.
5. REFUNDS
Events are subject to change without notice and no refunds or compensation is paid should our site close due to circumstances beyond its control.
6. WHO HAS ACCESS TO YOUR DATA
If you are not a registered member at Charlie Park, there is no personal information we can retain or view regarding yourself.
If you are a member with a registered account, your personal information can be accessed by:
Our system administrators.
Our supporters when they (to provide support) need to get the information about the client accounts and access.
7. HOW LONG WE RETAIN YOUR DATA
For as long as you remain a member and 12 months after unless you request otherwise.
8. AMENDMENTS
Charlie Park reserves the right to update or change these Terms and Conditions from time to time with one months’ notice sent to all members via email.
If you require any further assistance or have any questions, please email us at [email protected].